At Alder Community High School, we value the views of our pupils, parents, carers and community. We take all concerns and complaints seriously and are committed to resolving issues quickly and effectively.
We recognise the difference between a concern, an expression of worry or doubt over an issue considered to be important and a complaint, an expression or statement of dissatisfaction about actions taken or a lack of action taken.
We take concerns seriously and make every effort to resolve matters quickly.
If you have a concern, we encourage you to speak to us informally first. This might involve:
- Contacting your child's form tutor or head of year
- Speaking to a member of the senior leadership team
- Emailing details of your concern to admin@alderchs.uk so that it can be directed to the appropriate member of staff.
Complaints Policy
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